BOOKING POLICY
At Dubaicitysightseeing.com, we want getting your tour booked to be as effortless as the tour itself. This policy covers everything from how to make a reservation to what happens if your plans change.
How to Book
- Online: dubaicitysightseeing.com
- Email: [email protected]
- Phone / WhatsApp: +971 4 268 4645 | 50 914 3707
- In Person: At any Travel Saga hotel travel desk across Dubai
Your booking is confirmed once you receive written confirmation from our team.
Payment
- Credit and debit card (Visa and Mastercard) — all transactions in AED
- Bank transfer
- Cash at our office or hotel travel desk
- Secure online payment link
Payment requirements depend on the product or service booked. Where full payment is required, this will be stated during the booking process. Certain holiday packages, visa services or other products may have separate payment, deposit, government-fee or security-deposit requirements. Guests under 18 may not independently transact on our website.
Booking Confirmation
A written confirmation — by email or WhatsApp — will be sent once payment is received. This includes your tour details, meeting point or pick-up information, timing, and booking reference. Please check all details and contact us immediately if anything is incorrect.
Amendments
Changes to your booking — including tour date, number of guests, or pick-up location — should be requested as early as possible and are subject to availability. Amendments less than 24 hours before the tour may not be possible. Some products may have separate amendment, date-change or rescheduling fees or restrictions.
Cancellations & Refunds
| Notice Given | Refund |
| More than 7 days before the tour | Full refund |
| 48–72 hours before the tour | Partial refund (50% of booking value) |
| Less than 48 hours before the tour | No refund |
| No-show | No refund |
Cancellations must be submitted in writing and confirmed by our team. Refunds are processed within 7–14 working days via the original payment method.
Operator Cancellations
If the relevant service provider or we cancel or materially modify a tour or experience due to circumstances beyond our reasonable control, we will notify you as soon as reasonably possible. Depending on the circumstances and the applicable product or supplier terms, we may offer a rescheduled experience, alternative arrangement or eligible refund.
Weather and Safety Conditions
Certain outdoor and water-based experiences may be affected by weather, sea conditions or safety requirements. If an operator determines that an experience cannot safely proceed, the applicable product or supplier terms will determine whether rescheduling, an alternative arrangement or a refund is available.
No-Shows
Guests who do not arrive at the confirmed meeting or pick-up point at the agreed time without prior notice may be treated as a no-show and may be ineligible for a refund. Where a product-specific no-show policy applies, the terms stated on the relevant product page will govern.
Visa Services
Visa applications are subject to the requirements and decisions of the relevant UAE authorities. Visa processing times, approvals and entry permissions are not guaranteed by DubaiCitySightseeing.com. Visa fees, service charges, deposits and refund conditions are subject to the terms communicated for the specific visa service.
Last-Minute Bookings
We accommodate last-minute bookings subject to availability. Full payment is required at confirmation. For bookings made close to the scheduled experience date, the applicable cancellation terms will depend on the general and/or product-specific cancellation policy stated at the time of booking.
Safety and Conduct
Guests must follow all instructions from our guides and drivers. We reserve the right to remove any guest whose conduct is disruptive, abusive, or poses a risk to others, without refund.
Liability
Dubaicitysightseeing.com, as part of Travel Saga Tourism, takes reasonable steps to provide the services described and support guest safety. Our responsibility is subject to applicable law and the specific terms of the booked product or service. We are not responsible for delays, cancellations or disruptions caused by circumstances beyond our reasonable control, subject to any rights or remedies available to guests under applicable law.
Feedback and Complaints
If you have concerns about a booking, tour or service, you can submit feedback or a complaint through our Actionable Feedback Policy. Please note that submitting feedback does not automatically constitute a cancellation or refund request; cancellation and refund requests are handled according to the applicable booking and product-specific terms.
Governing Law
These terms are governed by the laws of the United Arab Emirates.
Contact
Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | 50 914 3707
Office: Office 303, New Century City Tower, Ittihad Road, Port Saeed, opposite Deira City Centre, Deira, Dubai, UAE